Providing world-class clinical care and education in an ever-changing academic medical setting takes a team of experts and tightly managed infrastructure, communications and technology. DICE Support delivers on all.
Our Solution Center offers 24/7 troubleshooting and technical support to Jefferson employees and patients, with 70% of issues being resolved in one phone call. For more complex requests, our analysts gather the needed information and escalate directly to engineers.
Serving a vital role at Jefferson, our Contact Center coordinates resources and announces hospital codes to alert medical staff to various emergencies. In addition, these friendly and knowledgeable team members assist patients and their visitors by answering their questions from finding the room for their loved one to identifying the nearest parking lot.